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Contact & FAQ

Order help

Include your order number from the receipt email and we will get back to you, usually within one business day.

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Frequently asked

What is moissanite?

Moissanite is a lab-grown gemstone made of silicon carbide. It is one of the hardest gems after diamond (9.25 on the Mohs scale), so it is made for everyday wear, and it shows even more sparkle and fire than a diamond.

Do I need an account to order?

No. Add pieces to your bag and check out as a guest. Stripe emails your receipt, and we email you when your order ships or is ready for pickup.

How do I pay?

Checkout is handled by Stripe, a secure payment provider. You can pay by Visa, Mastercard, American Express, Apple Pay or Google Pay. We never see or store your card number.

How much is shipping?

$12.00 anywhere in Canada, and free on orders over $150. Free local pickup in Regina is free too.

Do you ship outside Canada?

Not yet. Email us if you are outside Canada and we will see what we can do.

How do I find my size?

Every sized piece has a size guide next to the size buttons. Still unsure? Email us and we will help.

How does pickup in Regina work?

Pickup is by appointment in south Regina, Monday to Saturday, 10 am to 6 pm. We email you the address and a pickup time as soon as your order is packed, usually within one business day.

Do you offer gift wrapping?

Yes, free. Every piece of jewelry ships in a gift box, and we can add a handwritten note: type it in the Gift message box at checkout.

Can I change or cancel my order?

Email us within 12 hours of ordering and we will change or cancel it before it ships. After it ships, our normal returns policy applies.

How do I look after my jewelry?

Keep it dry, put it on after lotion and perfume, and store each piece in its box so chains don't tangle. Wipe silver and moissanite with a soft cloth to bring back the shine.

Can I return something?

Yes, within 14 days of delivery for unworn pieces in original packaging. See shipping & returns for the details.

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